Welcome to Ishaavia Global Marketing Private Limited! We are dedicated to providing you with high-quality products and exceptional service. Our Order Policy outlines the terms and conditions for placing and processing orders to ensure a smooth and satisfactory shopping experience.
1. Order Placement
Online Orders : Orders can be placed through our official website, ishaavia.com.
Account Registration : Customers are encouraged to create an account for faster checkout and to track order history. However, guest checkout is also available.
Order Confirmation : After placing an order, you will receive an order confirmation email with the details of your purchase.
2. Payment Methods
Accepted Payments : We accept major credit/debit cards, net banking, and other secure payment methods as listed on our website.
Payment Security : All transactions are processed through secure payment gateways to ensure your personal and payment information is protected.
3. Order Processing
Processing Time : Orders are typically processed within [X] business days from the date of order confirmation.
Order Updates : You will receive email notifications regarding the status of your order, including confirmation, processing, and shipping updates.
4. Shipping and Delivery
Shipping Options : We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping charges and delivery times may vary based on the shipping method selected and the destination.
Delivery Time : Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.
Order Tracking : Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
5. Order Modifications and Cancellations
Modification Requests : If you need to modify your order, please contact our customer service team at [email/phone number] as soon as possible. We will do our best to accommodate your request, but modifications may not be possible once the order has been processed.
Cancellation Policy : Orders can be canceled within [X] hours of placement. After this period, cancellation requests cannot be guaranteed as the order may have already been processed.
6. Returns and Exchanges
For details on our return and exchange policy, please refer to our Exchange Policy.
7. Damaged or Incorrect Orders
Damaged Items : If your order arrives damaged, please contact us immediately with photos of the damage and your order details. We will work to resolve the issue promptly.
Incorrect Items : If you receive an incorrect item, please contact our customer service team within [X] days of delivery. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
8. Customer Support
Contact Information : If you have any questions or need assistance with your order, please reach out to our customer service team at [email/phone number].
Support Hours : Our customer support team is available [support hours] to assist you with any inquiries or concerns.
9. Privacy and Security
Data Protection : Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Terms and Conditions
Acceptance : By placing an order with Ishaavia Global Marketing Private Limited, you agree to comply with this Order Policy and our Terms and Conditions.
Policy Updates : We reserve the right to update or modify this Order Policy at any time. Any changes will be posted on this page, and customers will be notified accordingly.
We at Ishaavia Global Marketing Private Limited are committed to providing you with an excellent shopping experience. Thank you for choosing us for your needs. We look forward to serving you!
For more information, please visit our Contact Us page.