Exchange Policy

At Ishaavia Global Marketing Private Limited, we are committed to providing our customers with high-quality products and exceptional service. Our exchange policy is designed to ensure your satisfaction with every purchase. Please review the following guidelines carefully:

Eligibility

To be eligible for an exchange, items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
Exchanges are only applicable within [X] days from the date of delivery.

Exchange Process

To initiate an exchange, please contact our customer service team at [email/phone number] within the specified exchange period.
Provide your distributor ID and details of the item(s) you wish to exchange.
Our customer service representative will guide you through the exchange process, including providing you with a Return Merchandise Authorization (RMA) number and further instructions on returning the item(s).

Return Shipping

Customers are responsible for the shipping costs associated with returning the item(s) for exchange.
We recommend using a trackable shipping service and retaining proof of postage, as we are not responsible for any lost or damaged items during the return transit.

Inspection and Approval

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.
If the returned item(s) meet our exchange policy requirements, we will proceed with processing the exchange.

Exchange Options

You may exchange the item(s) for a different size, color, or an alternative product of equal or lesser value, subject to availability.
If the requested item for exchange is of higher value, the price difference will be charged accordingly.

Non-Exchangeable Items

Certain items may not be eligible for exchange due to hygiene reasons or other restrictions. These items include but are not limited to:
Intimate apparel (e.g., lingerie, swimwear)
Personalized or customized items
Final sale or clearance items

Refunds

Exchange requests will be processed promptly upon approval.
We do not offer refunds for exchanged items. If the exchanged item(s) are of lesser value than the original purchase, we will issue store credit for the price difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly.

Contact Information

If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact our customer service team at [email/phone number].
Please note that our exchange policy is subject to change without prior notice. We appreciate your trust in Ishaavia Global Marketing Private Limited and look forward to serving you with integrity and excellence. Together, let's create a brighter future through empowerment and opportunity.