Overview
The company Ishaavia Global Marketing Private Limited (Herein after
referred as Company) delivered the products to customer, by
considering customer need and requirement but if any person
purchase company product and the same is not as per his
expectation, then customer can easily get exchange of their
product on such terms as prescribed by company under this
policy.
Time Limit to Apply For Product Exchange
Customer can apply for exchange their product within 30 days
from the date of delivery.
Procedure to be followed for the Exchange
The process for the exchange can be done within 30 days from the
date of the order
- Direct Seller needs to submit the application in relation
to exchanging the goods
- Direct Seller can exchange the products sending his/her
goods to the Company via Speed Post/Courier/By Hand
whichever is suitable.
- Products can only be exchanged only in the case of any
damage occurred at the time of manufacturing defects.
TERMS AND CONDITION
- Products marked as "non-exchangeable " on the product
detail page cannot be exchanged.
- If exchange request is made after 30 days from the date of
delivery.
- Replacements are accepted only in case of Defects, Damages
during delivery, Missing products, or Wrong products
delivered.
- Replacements are accepted for unused products only
- Kindly ensure that the product is in its original condition with
tags attached.
Refund in place of Exchange products
If product is already defected, appear in outside packaging or
Damaged Internal Packaging after Order Delivery, then customer
in place of exchange that product can apply to claim refund for
that product.
In the above situation customer shall send a mail on this mail
id info@ishaavia.com, after receiving the request and acknowledging the
product at company warehouse within 7 days, company can process
for refund.
Process for the Exchange:
- In case of Consumer received Damaged External
Packaging at the time of Order Delivery
If the external packaging has been considered damaged or
tampered, we recommend not to accept the package and
give your remarks on the courier delivery sheet and raise a
complaint with us immediately within 24 hours through the
Email ID info@ishaavia.com.
Damaged internal packaging after order delivery
- Damaged Internal Packaging after Order Delivery
After delivery of the goods, if the consumer found any sort
of defect, then he can raise request for the exchange
within 24 hours of the delivery.
At the time of conducting exchange, there is need to send
unboxing video along with the copy of original invoice.
There is need to dispose of the damaged material and send
us the video in response to mail.
- Process for the shipment
After receiving the mail, Company will process for shipment
of the replacement within 72 hours.
Amendments to this Policy
Company reserves the right to change this policy Notice at any
time. If we change this policy Notice we will update the
effective date and such changes will be effective upon posting.
We encourage you to review the policy regularly.